Faq's

Welcome to the Haerdex FAQ page. Here you’ll find clear answers to common questions about our products, shipping policies, returns, and more. We’re committed to providing a transparent and hassle-free experience for all customers.

Do you offer international shipping?

At this time, Haerdex ships only within the United States. International shipping is currently unavailable. However, we are working toward expanding our services globally in the future. We’ll notify customers when international shipping becomes available.

What products does Haerdex sell?

We offer a curated selection of premium hardware and home improvement products, including:

  • Tools and fasteners
  • Electrical and plumbing components
  • DIY and renovation materials

All our items are carefully selected for durability, performance, and value, making them ideal for professional contractors and everyday DIYers alike.

How do I place an order?

Ordering from Haerdex is simple:

  1. Browse our product catalog.
  2. Add your selected items to the cart.
  3. Proceed to the secure checkout.
  4. Enter your shipping and payment information.
  5. Submit your order and receive a confirmation email instantly.

What are your shipping fees?

We provide flexible delivery options to suit your needs:

  • Free Shipping on all orders over $75 (3–7 business days)
  • Flat $5 Shipping Fee for orders under $75 (3–7 business days)

Shipping costs will be calculated at checkout.

What is your estimated delivery time?

  • Handling Time: Orders are processed within 1–3 business days (Monday to Friday).
  • Transit Time: Delivery typically takes 2–4 business days after dispatch.
  • Total Delivery Window: Most orders are delivered within 3–7 business days from order placement.
  • Order Cut-Off Time: Orders placed after 6:00 PM EST will be processed the next business day.

Can I cancel my order after placing it?

Yes. If your order hasn’t been shipped yet, you can cancel it and receive a full refund.

📫 What if my tracking information isn’t updating?

If your tracking number hasn't updated within 48 hours of shipment, contact our support team via support@haerdex.store or live chat. We’ll promptly check the status with the carrier and provide an update.

How do I return an item?

To initiate a return:

  1. Email us at support@haerdex.store or use live chat.
  2. Provide your order number and the item you'd like to return.
  3. Our team will review and send instructions along with a return label.

Please ensure the item is:

  • Unused and in original packaging
  • Returned within 90 days of delivery
  • Accompanied by a receipt or order confirmation

Refer to our full [Return & Refund Policy]

 for more details.

What if I receive a damaged or incorrect item?

If you receive a damaged or wrong item, please contact us within 90 days of delivery. We will:

  • Send a replacement or
  • Process a refund, based on your preference

Please email support@haerdex.store with photos of the item and packaging to start the resolution process.

Do you charge restocking fees for returns?

No. We do not charge any restocking fees on returned items. We aim to provide a fair and customer-friendly return process with no hidden costs.

If your question isn’t listed here, please don’t hesitate to reach out:

📧 Email: support@haerdex.store
💬 Live Chat: Available during business hours (Monday–Friday, 9:00 AM–6:00 PM EST)

We’re here to help!

For More Information:

Support: 9:00 AM – 6:00 PM

Phone: +1 (571) 684-7084

Email: support@haerdex.store

Office Address: 4439 Girl Scout Lane, Friendswood, TX 77546, United States