Return & Refund Policy

Effective Date: 7 June 2025

At Haerdex, we are committed to delivering premium products and ensuring your complete satisfaction. If you’re not fully pleased with your purchase, this Refund and Returns Policy explains how to request a return, exchange, or refund.

For any questions or support, feel free to contact us at support@haerdex.store.

1. Eligibility for Returns

Returns are accepted under these conditions:

  • Items must be returned back within 90 days from the date of delivery.

  • Items must remain in original condition—unworn, unwashed, and with all tags intact.

  • Some items, including sale pieces, gift cards, and personalized products, are non-returnable unless found defective.

2. Return Process

To begin a return, follow these steps:

  • Contact Us: Email support@haerdex.store with your order number, reason for return, and photos if needed.

  • Approval: Once reviewed and approved, we’ll send you detailed return instructions.

  • Ship the Item: Carefully pack the item and return it using a trackable shipping service to the provided address.

Return Address:
Haerdex
4439 Girl Scout Lane, Friendswood, TX 77546, United States

Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Refund Policy

Once your return is received and inspected, we will notify you of the refund approval.

  • Approved refunds will be processed to your original payment method within 10 business days.

  • Shipping fees are non-refundable unless the return is due to our error (e.g., defective or incorrect item).

4. Exchanges

If you’d like to exchange an item:

  • Reach out to us at support@haerdex.store to verify the availability of your preferred item.

  • Follow the same return steps for sending back the original product.

  • Once we receive and inspect the return, we’ll promptly dispatch your replacement.

Note: Exchanges are subject to stock availability.

5. Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 7 days of delivery at support@haerdex.store with the following:

  • Your order number

  • Clear photos of the item and its packaging

We’ll arrange a replacement or full refund at no additional charge.

6. Non-Returnable Items

The following items are non-returnable unless found defective:

  • Products labeled as final sale

  • Gift cards

  • Customized or personalized items

  • Discounted or promotional products

7. Late or Missing Refunds

If your refund hasn’t arrived after 15 business days, please:

  • Review your bank account for the transaction

  • Contact your credit card issuer or bank, as processing times may differ

  • If the issue persists, reach out to us at support@haerdex.store for further assistance

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance with your return, contact us:

Haerdex

Support: 9:00 AM – 6:00 PM

Phone: +1 (571) 684-7084

Email: support@haerdex.store

Office Address: 4439 Girl Scout Lane, Friendswood, TX 77546, United States